Customer Service Training

By -


When this blog began, the purpose was to get the people of this island into that positive mindset to make all the necessary changes. One of those changes that were so badly needed was to offer better customer service and just recently the Grand Bahama Port Authority has taken up an initiative that is putting us on a great new path.
First, through the Business Development Department a customer service training programme was offered to students in the schools to start this project off right. The next generation should have it down pact by the time they are meeting and greeting their customers.
Then to give ownership to the project they offered the community a buy in and then introduced the My Grand Bahama Project which was introduced last week. To put the icing on the cake they are now offering customer service training to the public.
Well this writer can tell you through listening to some of the things that are being said, and the messages people are leaving with, this island is looking forward to a great start.
It seems as if Matthew with its 140 mph winds took with it the bad attitudes, and is leaving in its wake a new look at how Grand Bahama will be flipped.
Attitudes are begin addressed. This is great. Just what this blog is all about.
This is all a set up for better reception by customers - local and international - for better business. Then we move on to invite and treat our investors with the right attitudes to make them want to spend money here and bring more of the prosperity this island once enjoyed.
Much has been said in the past about going back to the good ole days, but with so much maturity, it's time to forge a new prosperity enjoyed by all with the depression only a bad memory.
Let's go and Make It Happen Grand Bahama! Let's Chat Grand Bahama! Let's make people want to Move To The Bahamas and bring on the new way of life for some and a glimpse of what was for others.
What are your thoughts?


Comments

  1. behaviour changeFebruary 27, 2022 at 11:07 PM

    The Customer Service Courses have provided the skills and knowledge however implementation and awareness is still not there.
    Thanks
    Best Customer Service Training

    Best safety training courses
    customer service courses

    ReplyDelete

Post a Comment

Popular posts from this blog

Freeport in the 70's and 80's.

By -
Image
In a recent discussion with an acquaintance who is a long time resident of Grand Bahama, he said he hopes Freeport turns around to which I quickly reminded him of the days when we thought Freeport was going down. After the rush of the 50's and the 60s that ushered in a lot of constructions and the building of Freeport which pushed the natives to the outer areas, there came the 70s and the smaller investors leaving quickly. However, in the late 70s and early 80s there was still a lot of activity here. There were over ten big hotels on the island and two casinos. Also there was Sir Laker who came in to add Laker Airways to the airlift to this island. The industrial side was holding its own but things were beginning to taper off. Around this time there were calls of a diversification of industries in the country and to stop relying only on Tourism. Some complaints were flying that there were too many foreign croupiers and well qualified Bahamians who could do that same job Th
Read more

"Bend or Break speech"

By -
Image
"Bend or Break speech" On July 26, 1969, Sir Lynden O. Pinding, then Premier of The Bahamas, delivered this speech during an inspection tour at the official opening ceremony for the new Bahamas Oil Refinery Company (BORCO). This speech in history has been called the "Bend or Break Speech" and has long be said by officials in Grand Bahama to be the reason the lights went out at the "Magical Fair" that was the spark called Freeport. Here is the entire speech: “I am certainly delighted to be here this morning because what I see beginning on this site is not only the erection of an oil refinery but also the real true birth of a petro-chemical industry in the Commonwealth of The Bahamas Islands. I am delighted to be here because, if the industry develops as the proprietors hope it will be and I hope it will, not only will The Bahamas be able to meet from within its shores its own presently small needs of kerosene, gasoline, diesel and oth
Read more

A pictorial look at Freeport 1950-1960s

By -
Image
Before hitting the great days of the 70s and 80s I found these photos of Freeport on Oldbahamas.com and thought to share them. Remember that unlike Nassau, New Providence, Freeport, Grand Bahama did not have the history. What history we have now is the growing up of Freeport and the entire island due to the formation of the Hawksbill Creek Agreement,  the Grand Bahama Port Authority and the Grand Bahama Development Company. A boom of energy and a vision that was all set, but later side tracked by the thought of sharing the profits was what we were left with and little though of how to recover and move on with proper legislation to assist all. Next week we look at the promises fulfilled by the G.B. Port Authority. Thanks again to Oldbahama.com. If you want copies of these photos just contact them for reprints.
Read more