Progress at Port Authority though staff cs training
The Grand Bahama Port Authority, Limited (GBPA) has announced that it will launch a Customer Service Training initiative, commencing with mandatory sessions for all GBPA Group personnel, followed by external training for Licencees. The customer focused training is an initiative of GBPA’s Invest Grand Bahama Small Business Bureau (IGBSBB), and is scheduled to begin on Wednesday. According to President Ian Rolle, the training is comprised of two segments, internal and external. “The first segment which is internal, will address how we as a group interact with our customers; meaning Licencees, utility customers and property owners as well. The second segment, taking place on April 15 th and 16 th will focus on businesses and how Licencees interact with patrons; meaning local customers as well as visiting guest s and tourists.” Rolle said. He added that the need for this initiative was also highlighted by the increased number of service complaints by loc...